Your questions.
Clear, straightforward answers.
The details you may want to know before setting off.
01When is my reservation confirmed?
After you share your route, vehicle choice and contact details, our team provides availability and pricing. Your reservation is confirmed by mutual agreement.
02How will I be met at the airport?
Share your flight number so we can plan your arrival and meet you with a name board at the terminal exit. The meeting point is shared during confirmation.
03What if my flight is delayed?
Please tell our team about flight time changes. The pickup plan is updated using your flight details; waiting conditions are explained when the booking is confirmed.
04How do VIP Vito and standard Vito differ?
VIP Vito offers upgraded equipment and leather seats. Standard Vito is a comfortable choice for everyday transfers. Both vehicles accommodate 7 passengers.
05Can I travel with children?
When booking, include the number of children and any child seat needs in the notes. Our operations team will confirm suitable equipment and vehicle availability.
06Can I cancel or change my booking?
You can request changes or cancellation by phone or WhatsApp. Applicable conditions, charges and deadlines are shared when your booking is confirmed.
07How is the transfer fare calculated?
Your route, date, vehicle and special requests are considered together. Our operations team will confirm the final fare before your journey.